On day one, workers in Washington could apply online for an exemption from the state’s new long-term care benefit – the so-called “WA Cares Fund– the state-run website crashed.
The page where workers could request an exemption got off at 10:59 am Friday. It was still down at 5 p.m.
“Our technical teams are working on a solution and we will post any updates here as we have them,” said an online notice on the webpage. “We apologize for any inconvenience this may cause.”
The WA Cares Fund, which provides eligible adults with $ 36,500 for long-term care costs, will be funded by a new payroll tax. This tax, which will come into force on January 1, 2022, is 0.58% of the total salary of a worker without a salary cap. This means that an employee who earns $ 100,000 per year will put $ 580 into the fund.
Friday was the first day workers could apply for exemptions.
Exemptions are reserved for employers and workers who purchase private long-term care insurance before November 1. Self-employed people are not required to contribute to the program, but can do so if they wish.
The WA Cares Fund website does not indicate what caused the exemption webpage to drop. However, the most common cause of a crash is when pages experience more traffic than they are designed to handle. When the number of system requests by users exceeds the processing capacity resources for a page, the page may stop functioning.
The main WA Cares Fund website is still operational.
The WA Cares Fund was established by the state legislature in 2019. The program acts as a state-provided insurance plan for long-term care. It is intended to help eligible adults pay for services such as nursing home care or smaller services like home delivered meals and support for people with dementia.