Google received 35,191 user complaints and removed 93,550 pieces of content based on those complaints in August, the tech giant said in its monthly transparency report.
In addition to user reports, Google also removed 651,933 content items in August following automated detection.
Google had received 36,934 user complaints and removed 95,680 pieces of content based on those complaints in July. It had removed 5,762,892 pieces of content in July following automated detection.
The US-based company made the disclosures in compliance with Indian IT rules that came into effect on May 26.
Google, in its latest report, said it received 35,191 complaints in August from individual users located in India through designated mechanisms, and the number of removal actions following user complaints stood at 93,550.
These complaints concern third-party content that violates local laws or personal rights on Google’s major social media intermediary (SSMI) platforms, according to the report.
“Some claims may allege a violation of intellectual property rights, while others claim a violation of local laws prohibiting types of content on grounds such as defamation. When we receive complaints about content on our platforms, we let’s assess them carefully, ”he added.
Content removal was performed in several categories including copyright (92,750), trademark (721), infringement (32), circumvention (19), court order (12), graphic sexual content (12) and other legal demands (4).
Google explained that a single complaint can specify multiple items potentially related to the same content or to different items, and each unique URL in a specific complaint is considered an individual “item” that is removed.
Google said that in addition to user reports, the company is investing heavily in tackling harmful content online and using technology to detect and remove it from its platforms.
“This includes the use of automated detection processes for some of our products to prevent the dissemination of harmful content such as child pornography and violent extremist content.
“We balance user privacy and protection to: promptly remove content that violates our community guidelines and content policies; restrict content (for example, content subject to an age limit which may not be suitable for all audiences); or leave the content online when it does not violate our guidelines or policies, ”he added.
Google said automated detection allows it to act faster and more accurately to enforce its guidelines and policies. These deletion actions can lead to the removal of content or the termination of a malicious actor’s access to the Google service, he added.
Under the new IT rules, large digital platforms – with more than 5 million users – will be required to publish periodic compliance reports every month, listing details of complaints received and actions taken against them.
The report should also include the number of specific communication links or parts of the information to which the intermediary has removed or disabled access as part of proactive monitoring carried out using automated tools.
Recently, Facebook and WhatsApp also released their August compliance reports.
Facebook said it proactively “acted” on around 31.7 million pieces of content across 10 categories of violations in August across the country, while its photo-sharing platform, Instagram, took proactive action against around 2.2 million. million content in nine categories during the same period.
“Processed” content refers to the number of pieces of content (such as posts, photos, videos or comments) for which action has been taken for violating the standards. Taking action may include removing a piece of content from Facebook or Instagram or covering photos or videos that may disturb certain audiences with a warning.
Additionally, Facebook said it received 904 user reports for Facebook through its Indian grievance mechanism between August 1 and August 31. Instagram had received 106 reports through the Indian complaints mechanism during the same period.
In its report, WhatsApp said it banned more than two million accounts in India, while 420 grievance reports were received by the messaging platform in August.
(Only the title and image of this report may have been reworked by Business Standard staff; the rest of the content is automatically generated from a syndicated feed.)