What is a critical water user?
The Howard County Bureau of Utilities defines a critical water user as a business or facility that uses water as an essential function of its overall process. This includes, but is not limited to, hospitals, health care facilities, nursing homes, assisted living centers, daycare centers and schools.
Even if you do not fall into one of the above categories, other businesses may be considered critical water users due to the nature of their business. Residents can also be considered critical water users, depending on their health status and associated water needs.
The Howard County Bureau of Utilities has created a form, which can be completed and returned to the Bureau for businesses and residents who wish to be added to the Critical Users List. Individuals/water customers are required to provide written documentation from their medical provider to be placed on the list which may be attached when submitting the form.
The list of critical users will be used as a reference document to make arrangements to minimize the impact on these critical users in the event of an unplanned, emergency and/or scheduled service interruption. Please be aware that inclusion on this list of critical water users is not a guarantee of notification, as some water-related emergencies may occur without warning. Unplanned water service interruptions can be caused by broken pipes, valve failures or loss of electrical power. Since some water service interruptions are unplanned, it is imperative that critical water users are adequately prepared for such emergencies. Be sure to keep a supply of water on hand to meet your needs.
If you believe you are a critical water user and would like to fill out a form to potentially be added to the list, please CLICK HERE.
Each year, all critical water users will be invited by email or letter to provide updated contact information (if applicable) and to verify whether they require this notification.