Community Survey Coming Soon – Welcome to the City of Fort Worth


Posted on August 10, 2021

Yours could be one of 8,000 Fort Worth households to receive a survey asking for opinions on the quality of the city’s services.

Fort Worth has conducted a community survey every two years to gauge satisfaction with municipal services. The last survey dates from 2019.

For the Fort Worth 2021 Community Survey, the city is partnering with the ETC Institute to administer the survey. The Olathe, Kansas company has conducted previous surveys for the city and will provide historical information and comparative data from other cities in the state and nation.

A six-page survey will soon be mailed to a random sample of 8,000 households in Fort Worth. Residents can complete the survey by mail or online using a special code. Questions are a combination of previous survey questions and current topics and projects.

Approximately 10 days after the surveys are sent out, residents who have received the survey will be contacted by email or phone. Those who have indicated that they have not completed the survey will have the option of completing it online or by phone. Interviews will be conducted in English and Spanish.

The ETC Institute will monitor the distribution of the sample to ensure that it reasonably reflects the demographic makeup of the city with respect to age, geographic dispersion, gender, ethnicity, and other factors. . All council districts are equally represented in the survey.

Data from the survey will be presented to city council in January and will help guide city staff in formulating the 2023 budget.

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